I had to deal with an upset client this day and I almost lost my temper.
- It’s particularly the closest that I have ever come to yelling at a customer.
She was yelling in our face and calling me disappointing names. I don’t usually have purchasers that are mean or upset. That is 1 of the best perks of being the employer at a medical marijuana dispensary. Most people coming to the medical marijuana shops are in a great mood. This client was upset because she filled her entire prescription of medical marijuana 5 days earlier. She came back to the store and wanted to purchase more medical marijuana. One of the budtenders tried to tell her that she did not have clearance to buy any more medical marijuana. There is a state law and she already purchased the normal amount that she is allowed to have by state law. When the budtender would not change her mind. She then demanded to speak with the manager. I came out of the office fifty percent through the conversation. I heard some of the yelling and screaming. I politely asked the client to calm down and carefully explained how her medical marijuana prescription operates and the limitations. You can only purchase so much of it, just appreciate any other controlled substance. I don’t make those rules or regulations. When she refused to hear what I was saying, the security guard had to escort her out of the store. I do not like to forcibly remove someone from the shop, however she was starting to cause a problem.