I hate it when the cannabis delivery service substitutes my products without calling first
I have two friends who order delivery from the local grocery store, and both complain about getting item substitutions more often than you’d expect.
You would think that it would naturally take a company a few weeks or a few months to iron out the kinks in a new delivery service program, but it has been two years and this store in question still hasn’t figured out the process. I see more negative comments about their delivery services than anything else regarding the company when I see them mentioned on social media. Everyone gets upset that they have strange item substitutions that are neither confirmed with the customer nor logical choices in many situations. People will get cottage cheese if the store is out of sour cream, or you might get baby formula when looking for regular 2% milk. I like to order my cannabis products via my local dispensary’s delivery services, but I run into the same issue. I don’t mind if they’re out of stock with a handful of products I want, I would just like for someone to call me ahead of time to ask if a number of different options are fine substitutes. Not all cannabis affects the brain in the same exact way, so you could really be looking for a sedating and mellow strain but get a crazily stimulating sativa strain instead. If you’re using your cannabis products for primarily medical reasons, getting a random and unexpected substitution is akin to switching medications on the fly. Some people can handle it fine while others would fall to pieces on the wrong strain. Once the cannabis delivery services around here are fixed, I might start going back to the dispensary in person.